SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
(1)Collection of Personal Data
To provide you with personalized recommended products, efficient customer service, and timely news notifications, we record some information you’ve given previously from your visit to our site and your registration and browsing of our site.
This Personal Data includes your name, e-mail address, gender, account settings, IP, fingerprint data, device information, billing and shipping address information, phone number, address, credit card information, language preference, and product category preference.
At incenseway.com, we respect and protect your personal information very seriously. We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organizational measures to help protect your data from loss, manipulation, unauthorized access, etc. We continually adapt our security measures in line with technological progress and developments. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so external parties cannot read that card details.
(2)Use of Personal Data
We collect the Personal Information that you provide to us voluntarily and process it for the following purposes:
To create your account at incenseway.com
To complete transactions with you;
To be able to contact you in the event of any problem with the delivery of your items;
To communicate with you the latest market trend and enable you to participate in promotions if you have ever subscribed;
To know your needs and preferences and recommend personalized products;
To develop, enhance, market and provide products and services to meet your needs;
To process exchanges or product returns;
To improve our services and respond to requests or complaints.
(3)The Content & Frequency of Our Communication with You
For automatically triggered e-mail, SMS, and App push notifications
We may send you a confirmation e-mail or an SMS verification after registering with incenseway.com and service-related notifications as necessary.
For example:
Your order confirmation e-mail;
Your address change confirmation e-mail
Your payment confirmation e-mail
Your order delivery notice;
Your package logistics method changing notification;
The above list is closely related to your order. We strongly recommend that you do not unsubscribe. If you insist on deleting your account information, the above e-mail will not be received again.
The frequency of these notifications is closely related to your interaction on our website. We cannot promise a certain amount of delivery
(4)For manually group e-mail or SMS and App push notifications
We will send a group e-mail newsletter, SMS newsletter, and App push notifications after we receive your subscription request. The content of such notification contains:
Special offers for subscribers only;
New products updated;
Website promotion and coupon
Products personalized recommendation;
Shopping and wearing maintenance tips;
Updates of service policy.
On average, you may receive the above notifications 2-5 times per month. You can unsubscribe at any time.
SECTION 2 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 3 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall
Payment:
Shopify stores your credit card data if you choose a direct payment gateway to complete your purchase. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure our store and its service providers’ secure handling of credit card information.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies for the information we must provide them for your purchase-related transactions.
We recommend reading their privacy policies for these providers to understand how they will handle your personal information.
In particular, remember that certain providers may be located in or have facilities in a different jurisdiction than you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada, and your transaction is processed by a payment gateway located in Europe and other European countries, then your personal information used in completing that transaction may be subject to disclosure under Europe and other European country’s legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – PROCESSING OF INFORMATION
You agreed to clearly and fully understand, for the sole purpose of providing you with personalized recommended products, efficient customer service, and timely news notification, we shall have the right to your data or data set for processing, including but not limited to the following any one or a series of operations, such as collecting, recording, organization, construction, storage, adaptive or modify, retrieval, consultation, use, disclosure, dissemination or other use of, arrangement, combination, limit, delete, or destroyed, whether or not the operation using automated means.
SECTION 7 – COOKIES
A cookie is a small text file that is saved to and, during subsequent visits, retrieved from your computer or mobile device. Fondant uses cookies to enhance and simplify your visit. We do not use cookies to disclose information to third parties. There are also third-party cookies on our Sites, which we use to collect statistics in aggregate form in analysis tools such as Google Analytics. Some of these cookies may track your behaviour across multiple websites. There are two types of cookies persistent and temporary (session cookies).
Persistent cookies are stored as a file on your computer or mobile device for 24 months.
Session cookies are stored temporarily and disappear when you close your browser. Unless you log in, we use persistent cookies to store your shipping country and shopping bag. We use session cookies to check whether you are logged in.
Using your browser, you can easily erase cookies from your computer or mobile device. For instructions on handling and deleting cookies, please look under “Help” in your browser. You can turn off cookies or receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to turn off cookies, you will not be able to take advantage of all features, such as:
Speed up navigation
Track site usage
Recognize users and user access privileges.
Enable selection and purchase of products on this site. Record your browsing activity and purchases.
Web Beacons are tiny graphics with a unique identifier, similar in function to cookies. They allow us to count users who have visited certain pages of the Sites and help determine the effectiveness of promotional or advertising campaigns. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy anytime, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Suppose we make material changes to this policy. In that case, we will notify you here that it has been updated so that you know what information we collect, how we use it, and under what circumstances we use or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 10 -QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information contact our Privacy Compliance Officer at support@incenseway.com